We know that choosing ground transportation involves questions—about timing, logistics, policies, and what to expect when you book with us. At C-Suite Limousine, we believe transparency matters just as much as punctuality, which is why we’ve answered the most common questions our clients ask before their first ride. Whether you’re coordinating airport pickups for your team, planning wedding transportation for out-of-town guests, or simply need to understand our cancellation policy, you’ll find clear answers here. If your question isn’t covered below, our team is available around the clock to help.
Sedans and SUVs can be booked with as little as 20 minutes notice. Specialty vehicles like Sprinters, limousines, and motor coaches typically need 1-2 hours. Booking ahead gives you the widest vehicle selection and lets us coordinate every detail properly.
We track all flights using your flight number, so we monitor your actual arrival time and adjust automatically. Whether you're delayed or land early, we're already positioned accordingly. This applies to both commercial and private aviation.
Twenty-four hours before pickup, you'll receive a chauffeur card with your driver's name, direct phone number, vehicle type, and license plate. You reach your chauffeur directly, not a call center.
Cancellations over 72 hours before service: full refund minus $50 processing fee. Between 48-72 hours: 50% refund. Less than 48 hours: non-refundable. The earlier you cancel, the more flexibility we have.
Generally, yes, we evaluate on a case-by-case basis based on vehicle type and pet size. Let us know when you book, and we'll confirm which vehicles work best for your situation.
Yes. Car seats are $20 per seat per trip. We provide infant carriers, convertible seats, and booster seats matched to your child's age and weight. Just specify what you need when booking.
All chauffeurs undergo FBI/FDLE background checks, driving record reviews, and drug testing. Training includes VIP etiquette, confidentiality protocols, defensive driving, vehicle-specific operation, emergency procedures, and flight/traffic monitoring systems. Quarterly refresher courses maintain our standards.
Yes. Sedans and SUVs: $20 per stop. Specialty vehicles: starting at $50 per stop. Let us know when booking if you need multiple stops so we can coordinate timing.
We build in buffer time so you're never feeling rushed. Standard pickups include a 20-minute grace period. Domestic flights get 30 minutes after landing to collect baggage and exit the terminal. International arrivals receive a full hour for customs and immigration. If your service runs beyond the scheduled drop-off time, overtime charges begin after the first 15 minutes and are billed in 30-minute increments.
A 50% deposit is required at booking to secure your reservation and confirm your date and vehicle. The remaining balance is due 48 hours before your scheduled service. We accept credit cards, PayPal, Zelle, Venmo, and cash (existing clients only). Your receipt is sent via email after service.
Yes, via phone at (855) 551-1299 , text, or self-service portal. Changes with adequate notice typically don't incur fees. Last-minute adjustments may result in charges depending on timing and availability.
We offer special promotions and discounts throughout the year. The best way to stay informed is to follow us on social media or sign up for our newsletter, where we share exclusive offers and seasonal deals as they become available.
We know how important it is to provide a high-quality service and we're proud that our clients always leave satisfied.
We were very impressed with the service and professionalism of C-Suite limousines, especially our driver Jasmine. She was on time, and was a huge help with loading and unloading the limo. Highly recommended!
Scott P.
From start to finish, C-Suite Limousine delivered a flawless experience. The vehicle was spotless, luxurious, and comfortable. Our driver was punctual, professional, and made the entire ride smooth and stress-free. If you’re looking for top-tier service with attention to detail and a premium feel, C-Suite is the way to go. Highly recommended — will definitely be booking again!
Andruw W.
